Terms of Purchase

Effective Date: September 13, 2026

Welcome to Strigilis. These Terms of Purchase (“Purchase Terms”) govern all orders placed through the Strigilis website and online storefront.

Strigilis is operated by CHUANCHAOZHANGMR INC (“Strigilis,” “we,” “us,” or “our”). We offer household cleaning supplies and related products intended for everyday home care.

By submitting an order, you agree to these Purchase Terms and our:

• Terms of Service.

• Privacy Policy.

• Shipping Policy.

• Return and Refund Policy.

• Product-specific instructions and restrictions displayed before purchase.

Please review these policies before completing payment. If an order-specific term conflicts with a general policy, the term most specifically applicable to that transaction will control, subject to mandatory consumer law.

1. Buyer Eligibility

To place an order, you must:

• Be at least 18 years old or the legal age of majority in your jurisdiction.

• Have legal capacity to enter into a binding purchase contract.

• Provide accurate billing, contact, and delivery information.

• Use a payment method that you are authorized to use.

• Place the order for a lawful purpose.

• Be legally permitted to receive the products at the selected destination.

If you purchase on behalf of a business or organization, you represent that you are authorized to bind that organization to these Purchase Terms.

2. Personal and Household Use

Unless we separately approve a wholesale or commercial arrangement, products sold through the Site are offered primarily for personal, family, and household use.

Business, resale, bulk, or wholesale orders may require separate pricing, payment, shipping, and contractual terms.

For wholesale inquiries, contact support@strigilis.com before placing the order.

3. Product Information

We make reasonable efforts to present accurate product descriptions, images, dimensions, quantities, materials, ingredients, specifications, instructions, and availability information.

However:

• Screen settings may affect how colors and packaging appear.

• Packaging or product presentation may change.

• Measurements may contain reasonable manufacturing tolerances.

• Minor non-material variations may occur.

• Product information supplied by a manufacturer may be updated.

We will not knowingly substitute a materially different product without your consent.

If an item differs materially from its description, arrives defective, or is not the product ordered, contact us under our Return and Refund Policy.

4. Cleaning Product Safety and Intended Use

Before purchasing and using a household cleaning product, review the product description, label, warnings, ingredients, intended surfaces, and usage restrictions.

You agree to:

• Use products only for their stated purpose.

• Follow all label instructions and warnings.

• Never mix cleaning products unless expressly directed by the applicable label.

• Keep cleaning products away from children and pets.

• Use suitable ventilation and protective equipment when recommended.

• Test products on a small, inconspicuous area before broader application.

• Store and dispose of products according to the label.

• Avoid using products on incompatible surfaces or materials.

A product should be treated as a disinfectant, sanitizer, or antimicrobial product only when that function is expressly stated on its label.

Product information on the Site does not replace manufacturer instructions or professional medical, safety, environmental, or hazardous-material advice.

5. Order Submission and Contract Formation

Submitting an order is an offer to purchase the selected products at the price and under the terms displayed during checkout.

An automated order-confirmation email acknowledges that we received your order. It does not necessarily mean that the order has been accepted.

Unless applicable law provides otherwise, we accept an order when we:

• Send a shipping confirmation;

• Dispatch the product; or

• Otherwise expressly confirm acceptance.

We may contact you to verify payment, identity, shipping information, product restrictions, or suspected unauthorized activity before accepting an order.

6. Order Review, Refusal, and Cancellation

Before acceptance or shipment, we may place an order on hold, limit quantities, decline it, or cancel it for reasonable grounds, including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraud or unauthorized payment activity.

• Failed payment authorization.

• Delivery-address problems.

• Carrier, customs, or legal restrictions.

• Unusually large quantities or suspected unauthorized resale.

• Technical or system errors.

• Safety or regulatory concerns.

If we cancel an order after collecting payment, we will issue a refund to the original payment method.

We will not refuse or cancel orders for an unlawful or discriminatory reason.

7. Prices, Taxes, and Additional Charges

The product price, standard shipping charge, applicable taxes collected by us, and other mandatory charges will be displayed during checkout before you submit the order.

Our standard shipping charge is $5.99 USD per order for destinations available at checkout, unless a different rate or promotion is clearly displayed.

International orders may also be subject to duties, import taxes, value-added tax, brokerage fees, or customs charges imposed by the destination country. Unless expressly shown as included at checkout, these destination charges are not included in the purchase price or shipping fee.

You are responsible for reviewing the complete order total before authorizing payment.

8. Payment Authorization

By submitting payment information, you represent that:

• The payment information is accurate.

• You are authorized to use the selected payment method.

• You authorize us and our payment processors to charge the amount displayed at checkout.

• You authorize necessary payment-verification and fraud-prevention checks.

Available payment methods are displayed during checkout and may vary by country, device, currency, or payment provider.

If payment authorization fails or is reversed, we may suspend or cancel the order.

Payment information is handled as described in our Privacy Policy and by the applicable payment processor.

9. Pricing and Catalog Errors

Occasionally, a product may be listed with an incorrect price, description, discount, availability status, or specification because of a clerical, technical, or supplier error.

If we discover a material error before accepting or dispatching the order, we may:

• Contact you and request confirmation at the corrected price or terms; or

• Cancel the affected item and issue a refund.

We will not charge a higher corrected price without your express agreement.

If an error is discovered after acceptance or delivery, we will address the matter in accordance with applicable law and will not retroactively charge an additional amount without authorization.

10. Promotions and Discount Codes

Promotional codes and discounts are subject to their stated conditions, including:

• Eligibility requirements.

• Expiration dates.

• Minimum purchase amounts.

• Product or geographic restrictions.

• Limits on the number of uses.

• Restrictions on combining promotions.

A promotional code must be entered and successfully applied before payment is completed. Unless required by law or expressly stated otherwise, discounts cannot be applied retroactively to completed orders or exchanged for cash.

We may cancel a promotion or decline its use where it was obtained, reproduced, or used fraudulently.

11. Product Availability

Stock indicators are estimates and do not guarantee availability.

If an ordered product becomes unavailable before shipment, we may:

• Cancel and refund the unavailable item.

• Contact you about an available alternative.

• Offer a revised fulfillment date.

We will not send a materially different replacement without your agreement.

If only part of an order is unavailable, the remaining products may still be shipped unless you cancel them before fulfillment or applicable law requires another result.

12. Order Changes and Customer Cancellations

Requests to change a shipping address, product, quantity, or other order detail should be submitted within 12 hours after purchase.

Send requests to support@strigilis.com with the subject line:

Urgent: Order Amendment

Include:

• Your order number.

• Your checkout email address.

• The current order information.

• The exact change or cancellation requested.

We will make reasonable efforts to process the request, but changes and cancellations cannot be guaranteed after fulfillment begins.

If an order has already been dispatched, address changes may need to be arranged with the carrier and may not be available.

13. Processing and Shipping

Orders normally require approximately 3 business days for verification, preparation, and packaging.

After dispatch, standard delivery generally takes approximately 10–20 business days. Processing and delivery periods are separate.

Delivery dates are estimates unless expressly guaranteed. Orders may be divided into multiple packages and may arrive on different dates.

Additional shipping, tracking, customs, missing-package, and delivery provisions are described in our Shipping Policy.

If we cannot ship within the promised timeframe, we will notify you and provide the option to accept a revised shipment date or cancel the unshipped order for a refund, as required by applicable law.

14. International Orders

International customers are responsible for reviewing destination-specific restrictions before ordering.

Certain cleaning products may:

• Be restricted from air transportation.

• Be prohibited or limited by customs authorities.

• Require specific labeling or documentation.

• Be unavailable in particular countries or regions.

• Have instructions or customer support available primarily in English.

We will not knowingly ship a product where we know shipment is prohibited. However, customers must also ensure that products can lawfully be imported, possessed, and used at the destination.

If an order cannot be shipped because of a known product or carrier restriction, we may cancel the affected product and issue a refund.

15. Customs Duties and Import Charges

For international orders, the recipient may be treated as the importer of record and may be responsible for:

• Customs duties.

• Import taxes.

• Value-added tax.

• Brokerage or handling charges.

• Local clearance fees.

• Information requested by customs authorities.

These charges are determined by destination authorities and are outside our control.

Failure to pay required charges or provide requested customs information may result in delay, return, abandonment, or disposal of the shipment. Any available refund will be determined under our Shipping and Return Policies and applicable law.

16. Delivery, Title, and Risk of Loss

Customers must provide a complete and accurate delivery address.

Unless applicable law requires otherwise, title and risk of loss transfer to the customer when the package is delivered to the address provided during checkout.

This provision does not limit our responsibility for:

• Products lost or damaged before delivery.

• Incorrectly fulfilled orders.

• Legally actionable product defects.

• Mandatory consumer guarantees.

• Other rights that cannot legally be waived.

17. Inspection and Order Problems

Inspect your order promptly after delivery.

If an item arrives damaged, defective, leaking, incomplete, or incorrect, notify us within 7 calendar days after delivery at support@strigilis.com.

Include:

• Your order number.

• Your checkout email address.

• A description of the issue.

• Photographs or video of the product and packaging.

• A photograph of the shipping label.

The seven-day reporting period supports prompt investigation of delivery and fulfillment issues. It does not shorten a longer statutory warranty or claim period provided by applicable law.

Do not mail a leaking or potentially hazardous product without specific return instructions.

18. Returns, Refunds, and Replacements

Except where applicable law provides otherwise, purchases are considered final and we do not generally accept voluntary returns or exchanges for changes of mind or personal preference.

Eligible damaged, defective, leaking, missing, or incorrect items may qualify for:

• Replacement.

• Reshipment.

• Full refund.

• Partial refund when appropriate and accepted by the customer.

• Another remedy required by law.

All physical returns require prior written authorization. Complete requirements are stated in our Return and Refund Policy.

Approved refunds are issued to the original payment method. After issuance, financial institutions may require approximately 7–12 business days to post the credit.

19. Product Warranties and Consumer Guarantees

A product may be covered by a manufacturer warranty, a separate written warranty, an implied warranty, or a statutory consumer guarantee.

Any written warranty accompanying a product will be governed by its stated terms and applicable law.

Nothing in these Purchase Terms:

• Eliminates an express written warranty.

• Disclaims an implied warranty that cannot legally be disclaimed.

• Limits liability that cannot legally be limited.

• Removes a mandatory right to repair, replacement, refund, or other remedy.

Where legally required, written warranty terms will be made available before purchase.

20. Personal Information and Communications

Personal information submitted during checkout or customer-support interactions is processed as described in our Privacy Policy.

We may retain order-related emails, messages, and support records for fulfillment, security, recordkeeping, dispute-resolution, and legal-compliance purposes.

Telephone calls will be recorded only when appropriate notice and any legally required consent are provided.

Your agreement to these Purchase Terms is not a substitute for separate consent when applicable privacy law requires affirmative consent.

21. Mandatory Consumer Rights

These Purchase Terms do not exclude or restrict rights that cannot legally be waived in your country, state, province, or region.

If you are entitled to a statutory cancellation or withdrawal period, legal guarantee, or other mandatory remedy, those rights apply despite any inconsistent provision in these Purchase Terms.

For qualifying online purchases subject to European Union consumer rules, consumers may generally have 14 days after delivery to exercise a statutory withdrawal right, subject to applicable conditions and exceptions.

22. Governing Law and Disputes

These Purchase Terms and related transactions are governed by the laws of the State of Colorado and applicable federal law, without regard to conflict-of-law principles.

Before initiating formal proceedings, you and Strigilis agree to make a reasonable effort to resolve the issue by contacting support@strigilis.com.

Subject to mandatory consumer rights, legal proceedings may be brought in a state or federal court with jurisdiction in Colorado.

Nothing in this section deprives a consumer of mandatory protections or access to a forum provided by the laws of the consumer’s place of residence.

23. Changes to These Purchase Terms

The Purchase Terms in effect when you place an order will generally govern that transaction.

We may update these Purchase Terms prospectively to reflect changes in our products, services, policies, or legal obligations. Updated terms will not retroactively change an accepted order unless:

• You agree to the change; or

• The change is required by applicable law.

24. Severability and Entire Agreement

If any provision of these Purchase Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed. The remaining provisions will continue in effect.

These Purchase Terms, together with the policies incorporated by reference and any order-specific terms, constitute the agreement between you and Strigilis concerning your purchase.

25. Corporate and Customer-Support Information

For purchase, payment, or order questions, contact:

• Brand Name: Strigilis

• Operating Company: CHUANCHAOZHANGMR INC

• Company Address: 656 E 8th Ave, Durango, CO 81301, United States

• Customer Support Email: support@strigilis.com

• Telephone: +1 (937) 219-9789

• Support Hours: Monday–Friday | 9:00 AM–6:00 PM (EST)

For faster assistance, include your order number and checkout email address.