Return Policy

Effective Date: September 13, 2026

Thank you for shopping with Strigilis. We carefully prepare and ship household cleaning products intended to support everyday home care.

If your order arrives damaged, defective, leaking, incomplete, or incorrect, please contact our customer-support team at support@strigilis.com. This Return and Refund Policy explains the circumstances under which a replacement, refund, or other resolution may be available.

1. Final Sale Policy

Except as expressly stated in this Policy or required by applicable law, all purchases made through Strigilis are considered final.

We generally do not accept voluntary returns or exchanges for:

• Changes of mind.

• Accidental purchases reported after fulfillment has begun.

• Personal preference.

• Products that are no longer wanted.

• Products that have been opened, used, diluted, altered, or partially consumed.

• Products damaged through misuse, improper storage, or failure to follow label instructions.

This final-sale rule does not limit any mandatory consumer right, statutory warranty, cancellation right, or remedy that cannot legally be waived.

2. Damaged, Defective, Leaking, Missing, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, leaking, incomplete, or different from what you ordered, contact us within 7 calendar days after delivery.

The seven-day notice period helps us investigate shipping damage and fulfillment errors promptly. It does not shorten any longer warranty or statutory period that applies under applicable law.

3. How to Submit a Claim

Email support@strigilis.com with the subject line:

Return Claim – Order [Your Order Number]

Please provide:

• Your order number.

• The email address used during checkout.

• The product name and quantity affected.

• A clear description of the damage, defect, leak, missing item, or fulfillment error.

• Clear photographs or video showing the product, packaging, shipping label, and issue.

• Any other information reasonably requested to investigate the claim.

Please keep the product and its packaging until we confirm whether they must be returned, retained, or safely discarded.

Failure to provide sufficient information may delay our review. We will not request evidence that is unreasonable or unnecessary under the circumstances.

4. Claim Eligibility

A claim may qualify for assistance when:

• The product was purchased directly from Strigilis.

• The claim concerns shipping damage, a manufacturing defect, leakage, missing contents, or an incorrect item.

• The issue was not caused by misuse, accidental damage after delivery, improper storage, unauthorized modification, or failure to follow product instructions.

• The customer provides reasonably sufficient order and claim information.

• The request otherwise qualifies under applicable consumer law.

Normal wear, expected product consumption, minor packaging variations, or damage caused after delivery may not qualify unless covered by an applicable warranty or mandatory legal right.

5. Safety Rules for Damaged or Leaking Cleaning Products

Do not use a cleaning product that arrives open, damaged, or leaking.

If a product is leaking:

• Keep it away from children, pets, food, heat, and incompatible materials.

• Avoid direct contact with the contents.

• Follow all safety, handling, and disposal instructions on the product label.

• Do not mix the product with another substance.

• Photograph the damage only when it is safe to do so.

• Contact us before attempting to return or dispose of the product.

Do not place a leaking, pressurized, flammable, corrosive, or otherwise restricted product in the mail unless we or an authorized carrier provide specific instructions. Certain cleaning products may be subject to transportation restrictions.

6. Available Resolutions

After reviewing an eligible claim, we may offer one or more of the following remedies:

• Replacement of the affected product.

• Reshipment of a missing or incorrect item.

• A full refund for the affected product.

• A partial refund, but only when appropriate and accepted by the customer.

• Another remedy required by applicable law.

The appropriate resolution may depend on product availability, the nature of the issue, carrier findings, supporting evidence, and applicable consumer law.

If a replacement product is unavailable, we may issue a refund instead.

7. Exchanges

We do not offer standard exchanges for personal preference or changes of mind.

A replacement may be authorized when an item arrives:

• Damaged.

• Defective.

• Leaking.

• Incorrect.

• Incomplete.

Replacement products remain subject to availability.

8. Return Authorization Required

Do not return any product without first receiving written authorization from Strigilis customer support.

If a physical return is required, we will provide return instructions and, where applicable, a return authorization number.

Packages sent without authorization:

• May be refused or returned to the sender.

• May not be identifiable or connected to an order.

• May delay or prevent claim processing.

• Do not automatically qualify for a refund, replacement, or store credit.

Please do not send returns to our Colorado company address.

9. Authorized Return Address

When customer support confirms that a physical return is required, authorized returns must be sent to:

Strigilis Returns
363 Sycamore Glen Dr
Miamisburg, OH 45342
United States

This address is for authorized returns only. Sending a package to this address without written return approval does not guarantee acceptance or reimbursement.

10. Return Shipping Costs

For an approved claim involving a damaged, defective, leaking, incorrect, or misfulfilled product, Strigilis will provide an appropriate return method, which may include:

• A prepaid return label.

• Reimbursement of reasonable return postage.

• Instructions stating that no physical return is required.

Do not select an expensive or expedited return method without our written approval. Unauthorized shipping charges may not be reimbursed except where required by law.

If a mandatory statutory change-of-mind or withdrawal right applies, the customer may be responsible for ordinary return costs when permitted by law and disclosed before purchase.

11. Condition of Authorized Returns

Unless the product is being returned because it arrived damaged or defective, an authorized return should include:

• The original product.

• Included components or accessories.

• Original packaging when reasonably available.

• The return authorization information supplied by our support team.

Do not return a product in a manner that creates an unreasonable safety or transportation risk.

12. Refund Processing

When a refund is approved, it will be issued to the original payment method unless applicable law requires another method.

After we issue the refund, please allow approximately 7–12 business days for it to appear in your account. The exact timing depends on your bank, credit-card issuer, payment processor, and local financial network.

We cannot control processing delays caused by a financial institution. If an approved refund has not appeared after 12 business days, contact your payment provider and then email us for assistance.

Original shipping charges will be refunded when required by law or when the entire order qualifies because of our error. Expedited shipping upgrades and unrelated shipping charges may be non-refundable where permitted by law.

13. Order Cancellations

Requests to cancel or modify an order should be submitted within 12 hours after the order is placed, as described in our Shipping Policy.

Cancellation cannot be guaranteed after fulfillment begins. If an order has already shipped, the applicable provisions of this Return and Refund Policy will apply.

If we cannot ship an order within the promised timeframe, customers will receive any delay, cancellation, and refund options required by applicable law.

14. Mandatory Regional Consumer Rights

This Policy does not replace or restrict mandatory consumer protections that apply in your country, state, province, or region.

If applicable law provides a statutory withdrawal or cancellation period, you may exercise that right even when our standard final-sale rule would otherwise apply.

For qualifying distance purchases made by consumers covered by European Union rules, a statutory 14-day withdrawal period may apply from the date the goods are received. Applicable exceptions may include certain sealed goods that are unsuitable for return for genuine health or hygiene reasons after the seal has been broken.

Where a statutory withdrawal right applies:

• Contact us before returning the product.

• Products should be handled only as reasonably necessary to inspect them.

• You may be responsible for ordinary return postage when legally permitted and properly disclosed.

• We may withhold reimbursement until the returned goods or valid proof of return are received, where permitted by law.

• Defective or non-conforming products remain subject to separate statutory remedies.

15. Abuse and Fraud Prevention

We may deny a claim when we reasonably determine that it is fraudulent, materially misleading, duplicated, or based on deliberate misuse of a product.

We may request additional reasonable verification when necessary to protect customers and prevent fraud. This section does not permit us to deny a valid statutory consumer right.

16. Contact Information

For return requests, refund questions, or product claims, contact:

• Brand Name: Strigilis

• Operating Company: CHUANCHAOZHANGMR INC

• Company Address: 656 E 8th Ave, Durango, CO 81301, United States

• Authorized Return Address: 363 Sycamore Glen Dr, Miamisburg, OH 45342, United States

• Customer Support Email: support@strigilis.com

• Telephone: +1 (937) 219-9789

For faster assistance, include your order number and checkout email address in all communications.