Shipping Policy

Last Revised: September 13, 2026

Thank you for shopping with Strigilis. This Shipping Policy explains our order-processing procedures, shipping charges, estimated delivery times, tracking process, and how we handle delayed, damaged, or missing shipments.

This Policy applies to household cleaning supplies and other products purchased through the Strigilis website.

1. Order Processing and Handling

Orders normally require approximately 3 business days for payment verification, order preparation, and packaging before shipment.

Business days are Monday through Friday, excluding public holidays observed by the applicable fulfillment facility or shipping carrier.

• Orders placed on weekends or holidays will normally begin processing on the next business day.

• Processing time is separate from the estimated delivery time.

• Orders requiring address verification, payment review, or additional customer information may take longer to process.

• You will receive a shipping confirmation email after your order has been dispatched.

If we are unable to ship within the stated processing period, we will notify you and provide the options required by applicable law.

2. Shipping Rates and Available Destinations

We offer a flat-rate shipping charge of $5.99 USD per order to destinations available during checkout.

Shipping availability is determined by the destination, product type, carrier restrictions, and applicable laws. If we cannot ship an order to the address provided, we may cancel the affected order and issue a refund to the original payment method.

Expedited shipping is available only when expressly displayed as an option during checkout.

3. Estimated Delivery Time

After an order has been dispatched, delivery generally takes approximately 10–20 business days.

This estimate does not include the order-processing period.

Delivery times are estimates and not guaranteed arrival dates. Actual delivery may be affected by:

• Destination country or region.

• Customs inspections and clearance.

• Carrier capacity or postal delays.

• Remote delivery locations.

• Severe weather or natural disasters.

• Public holidays.

• Transportation or labor disruptions.

• Incorrect or incomplete delivery information.

• Product-specific transportation restrictions.

4. Shipping Restrictions for Cleaning Products

Certain household cleaning products may be subject to transportation, customs, hazardous-material, or carrier restrictions.

As a result:

• Some products may not be available in every country or region.

• Certain products may not qualify for air transportation.

• An order may be divided between different shipping methods.

• Restricted items may be removed or canceled before shipment.

If we cancel an item because it cannot legally or safely be shipped to your destination, we will refund the amount paid for that item.

5. Customs Duties, Taxes, and Import Fees

International shipments may be subject to import duties, customs taxes, value-added tax, brokerage fees, or local clearance charges imposed by the destination country.

Unless the checkout page expressly states that these charges are included:

• Import duties and local fees are not included in the $5.99 shipping charge.

• The recipient is responsible for applicable customs charges.

• Customs authorities may request identification or additional information directly from the recipient.

• Customs processing may delay delivery.

We cannot control or accurately predict charges imposed by local authorities. Customers should contact the appropriate customs authority before ordering if they have questions about possible import costs.

6. Shipment Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking number or tracking link.

Please allow approximately 24–72 hours for the carrier’s tracking system to display its first update. Tracking information may not update continuously while a shipment is moving between facilities or countries.

Tracking information may be viewed through the carrier’s official tracking website or another compatible parcel-tracking service.

7. Multiple Packages

Products from one order may be shipped separately due to product availability, package-size limits, transportation restrictions, or different fulfillment locations.

When an order is divided:

• You may receive more than one package.

• Each package may have a separate tracking number.

• Packages may arrive on different dates.

• No additional standard shipping charge will be added solely because we divide an order into multiple packages.

8. Order Changes, Cancellations, and Address Corrections

Requests to change or cancel an order should be submitted within 12 hours of placing the order.

Please email support@strigilis.com with the subject line:

Urgent: Order Amendment

Include:

• Your order number.

• The email address used to place the order.

• The current shipping information.

• The requested correction or cancellation.

We will make reasonable efforts to complete the requested change. However, changes and cancellations cannot be guaranteed after fulfillment has begun.

Once an order has been dispatched, we may be unable to change the delivery address, cancel the shipment, or recall the package. You may need to contact the shipping carrier directly about available delivery-management options.

9. Incorrect Addresses and Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, unit, postal code, or other delivery information.

If a package cannot be delivered because of an incorrect address, refused delivery, or failure to collect it:

• The carrier may return the package to the sender.

• Additional shipping charges may apply if you request reshipment.

• If a refund is available, unrecoverable shipping or return costs may be deducted where permitted by law.

• We cannot guarantee recovery of packages abandoned, destroyed, or disposed of by a carrier or customs authority.

If the delivery problem was caused by an error made by Strigilis, we will provide an appropriate solution without charging additional standard shipping costs.

10. Delayed Shipments

International tracking does not always update at every transit point. A temporary lack of tracking activity does not necessarily mean a package has been lost.

• Tracking updated within the last 7 days: The package is generally still moving through the carrier’s network.

• No tracking movement for more than 7 consecutive calendar days: Contact us at support@strigilis.com so we can review the shipment and, where appropriate, submit an inquiry to the carrier.

Carrier investigations may require additional time. We will provide available updates after receiving information from the carrier.

If we cannot dispatch an order within the promised timeframe, we will notify you and allow you to accept a revised shipping date or cancel the unshipped order for a refund, as required by applicable law.

11. Lost Packages

If carrier records or an investigation confirm that a package was lost before delivery, we will offer an appropriate remedy, which may include:

• A replacement shipment at no additional standard shipping cost; or

• A refund to the original payment method.

A replacement may be unavailable if the original product is out of stock. In that case, a refund will be provided.

We may request confirmation of the delivery address, a written declaration, or other reasonable information needed to support the carrier investigation.

12. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

1. Confirm that the shipping address on your order is correct.

2. Check entrances, mailboxes, parcel lockers, reception areas, and other safe locations.

3. Ask household members, neighbors, or building staff whether they accepted the package.

4. Contact the shipping carrier for delivery details.

5. Notify us promptly at support@strigilis.com.

We will assist with reviewing the tracking information and may request that the carrier investigate.

A package marked as delivered will not automatically qualify for a refund or replacement. The available resolution will depend on the carrier’s findings, the delivery circumstances, supporting information, and applicable consumer law.

Nothing in this section limits rights that cannot legally be waived.

13. Damaged, Opened, or Leaking Packages

Please inspect your package promptly after delivery.

If a cleaning product arrives damaged, opened, or leaking:

• Do not use the affected product.

• Keep it away from children, pets, food, and incompatible materials.

• Follow any safety and disposal instructions shown on the product label.

• Photograph the shipping package, product, damage, and shipping label.

• Contact support@strigilis.com with your order number and photographs.

After reviewing the information, we may offer a replacement, refund, or other appropriate resolution.

Do not return a leaking or potentially hazardous product through the mail unless we or the carrier provide specific return instructions.

14. Delivery Attempts and Carrier Collection

If a carrier cannot complete delivery, it may leave a notice, contact you electronically, hold the package at a local facility, or attempt delivery again.

Customers are responsible for following the carrier’s instructions within the stated collection period. Packages that are not collected may be returned, abandoned, or disposed of in accordance with the carrier’s rules or local law.

15. Fulfillment Locations

Orders may be dispatched from different fulfillment facilities or supplier warehouses depending on product availability and the delivery destination.

The shipping origin of a package may differ from the registered address of our operating company. A single order may be fulfilled from more than one location.

16. Title and Risk of Loss

Unless applicable law requires otherwise, title and risk of loss pass to the customer when the package is delivered to the shipping address provided during checkout.

This provision does not limit any mandatory consumer right or our responsibility for an incorrect item, a product defect, damage occurring before delivery, or a package lost in transit.

17. Force Majeure and Events Beyond Our Control

We are not responsible for delays caused by events outside our reasonable control, including customs actions, severe weather, natural disasters, transportation interruptions, labor disputes, epidemics, government restrictions, or carrier-system failures.

This provision does not remove any cancellation, refund, or other right that must be provided under applicable law.

18. Contact Information

For shipping assistance, tracking questions, or delivery concerns, please contact:

• Brand Name: Strigilis

• Operating Company: CHUANCHAOZHANGMR INC

• Company Address: 656 E 8th Ave, Durango, CO 81301, United States

• Email: support@strigilis.com

• Telephone: +1 (937) 219-9789

For faster assistance, please include your order number and the email address used to place the order.